As co-production partners we see ourselves as facilitators supporting the experts to design exceptional services. But, who are the experts? There are two broad categories of expert: experts through lived experience and experts through professional experience.

Three scales can help in understanding and improving services – the individual level, organisational and society-wide. By examine all three scales, services can be developed that work for all service users.

As designers, systems thinkers and co-production facilitators, we often find ourselves thinking across three perspectives. The first perspective sees the system as comprised of functions and dysfunctions, the second observes the power dynamics at play within the community and the third considers the informal influence of our human-to-human interactions.